Disruptions to domestic delivery network
We remain fully operational across Australia during government restrictions on non-essential activity. However, our shipping partner Australia Post is experiencing delays across their network due to increased safety measures, social distancing, border restrictions and limited staff.
Australia Post's priority is to protect its employees, customers and community so they can continue to serve Australians both during, and after, the Coronavirus pandemic. They are doing everything possible to keep delivering for Australia - Post Offices remain open and posties and drivers are still out delivering each and every day. Australia Post regrets to inform customers that due to reductions in air freight capacity, there may be delays on the parcels network that Australia Post operates around the country, particularly to regional and rural communities.
Your delivery may incur these delays in delivery time, but every order is being processed and delivered. Please be patient during this time. Tracking details may not always be accurate. For the latest updates with your parcel call 13 76 78 or visit their website.
FREE SHIPPING ON ORDERS $150+*
* The free shipping offer applies to Australian metro and some regional zones only due to the large cost incurred in freighting heavier items long distances. This is calculated after any discount applied.
Exact delivery charges will be calculated at checkout based on postcode delivery area. See below for a guide.
|$9.90 Aust Post Eparcel Flat Rate Sydney|
|Sydney Metro Areas|
|$12 Aust Post Eparcel Flat Rate Metro|
|Melbourne Metro, Brisbane Metro, Adelaide Metro, Gold Coast, Newcastle, Gosford Areas|
|$14.95 Aust Post Eparcel Flat Rate Regional & Perth Metro|
|Perth Metro, NSW Country, ACT, Sunshine Coast, VIC Country, SA Country, Tasmania|
|$14.95 Aust Post Eparcel Outer Perth|
|Outer Perth Areas. (not eligible for free shipping)|
|$19.95 Aust Post Eparcel Flat Rate QLD Country|
|QLD Country (not eligible for free shipping)|
|From $29.95 Aust Post Eparcel Extended Country (weight based)|
|WA Country, NT Country, Darwin & Alice Springs (not eligible for free shipping)|
WE ONLY SHIP TO AUSTRALIAN ADDRESSES
We know you want to get your UPROTEIN supplements with the most flexibility, so we use Australia Post Eparcel Standard delivery service throughout Australia. This service allows complete order tracking, safe drop, re-direct and PO Box delivery. Using Australia Post offers a full featured delivery service but unforeseen delays can occur that are simply out of our control. Please use Australia Post website to track your order.
Orders are dispatched Monday-Friday (ex NSW public holidays).
Please note we do not allow pickup of deliveries.
ORDER BY 2PM TUESDAY-FRIDAY^ SAME DAY DISPATCH
Orders received before 2pm (Tuesday - Friday) are dispatched from our facility that day, orders received after 2pm will be dispatched on the next business day. Orders placed on the weekend will be sent on the next business day. Orders received on Mondays may be dispatched Tuesdays, due to high order volume over the weekend. **Please note, while we try our best, this is not always a guaranteed service. Delays can occur which result in orders being dispatched at a later date.
ORDERS LEFT UNATTENDED
Orders can be left unattended. This option can be made with Australia Post directly, after you receive your tracking number. Please use their website, sms or mypost app to arrange your preference. Please note if you opt to leave your delivery unattended, IT IS YOUR RESPONSIBILITY. If an item is stolen or misplaced, we will accept no liability and neither will Australia Post. Please ensure you understand this before you take this option. In the event you don't select this option via Australia Post, and you are not available to take delivery of your parcel, a card will be left advising of the procedure to collect your delivery from your nearest Australia Post depot.
Orders to East Coast metro areas are usually delivered within 1-5 business days (usually 2-3 days), with regional areas, SA, WA, NT and country areas taking an additional 5-7+ business days. Please allow sufficient time when ordering to receive your supplements at the time you need them. Tracking is available at Australia Post website which can give you an approximate estimation of when your item will be delivered. The estimated time is a guide only and can shorten or lengthen at Australia Post's discretion, so please check regularly. We do our best to deliver your supplements as fast as we can, but sometimes delays can that are out of our control.
A delivery attempt made to the nominated delivery address but then returned to a collection depo constitutes fulfillment of delivery. If the package is not collected and then returned to us, customer will incur postage cost, and if the order included free postage, our applicable postage charge will then be deducted from the refunded amount plus a return to sender fee (RTS) of $10. If you decide to return an item/s and your refund amount is deducted from your original transaction amount falls below our free shipping threshold ($150*) we will deduct the applicable delivery charge you would normally pay from your refund ($9.90-$19.95 - depending on your zone).
In the event you provide us an incorrect delivery address, and a delivery attempt is made to the address you provided, the parcel is automatically returned to us after a period of time by the courier. This constitutes a delivery attempt on our behalf. We are not responsible for any and all address details you provide us with your transaction. Once the parcel returns back to our facility, we will notify via email of the event. The customer is then required to pay the applicable postage charge for their delivery location, plus a return to sender fee of $10 for us to re-deliver this returned package. This is the amount we are charged from the courier to return the delivery to us. In the event you want to cancel your order at this point, we will deduct the original shipping charge (if you received free shipping with your original order, the applicable shipping charge will be calculated plus the return to sender fee) from your refund.
Our returns policy has been developed to make shopping with us easy, fair and enjoyable. We are committed to customer satisfaction and very proud of our product quality. To ensure we continue to offer great products and customer service we reserve the right to make changes to our returns policy, shipping partners and terms and conditions from time to time and without notice.
We only send to Australia addresses, and only accept credits cards issued in Australia. All prices and delivery costs are in Australian dollars.
A tracking identifier will be emailed to you once the goods have been dispatched from our warehouse via email. However, this tracking number is only activated once our Australia Post has processed the order so please allow a few hours from receiving your tracking email before checking the status of the delivery.
Orders can be tracking via Australia Post website.