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Delivery Delays

Due to extended COVID-19 lockdowns and high parcel volumes, customers may experience delivery delays. Our delivery partner Australia Post is working hard to ensure you receive your items as quickly as possible

 If your enquiry is concerning a late delivery with Australia Post, we are currently not handling requests regarding this. Orders can take up to 3 weeks to arrive. Your order is not lost and is moving along its journey to your destination. Scanning may not show this. This is considered normal during this challenging time.

Please contact Australia Post with your tracking number provided.
They are in a better position to assist you directly. Thanks for your patience.

Call 13 76 78, visit their website or download the MYPOST app here

Status Update: We remain fully operational across Australia during government restrictions on non-essential activity. However, Australia Post is experiencing significant delays across their network due to increased safety measures, social distancing, border restrictions and limited staff. You may incur longer delays in delivery time. Every order is being processed and delivered.

We ask you to please be patient during this time, we have no control over the current situation.

Tracking details may not always be accurate and sometimes not show any scanning.

For the latest updates with your parcel call Australia Post on 13 76 78 or visit their website. as we have little ability to speed up the process with Australia Post.

For fast answers check out our FAQ page.

Please note we do not allow pickup of deliveries.

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