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FAQ

General FAQs About Using UPROTEIN

Read our frequently asked questions for fast answers.

PRODUCT INFORMATION

  • Where can I find product nutritional information?

    Simply visit the page of the product you're interested in, and click on the blue "Product Analysis" link under the first tab for the independantly verified nutritional information.

  • I added products to my shopping cart, but no discounts are applied?

    Valid discounts are applied automatically in the shopping cart,  unless otherwise stated with a supplied Promotion Code. 

ACCOUNTS & PASSWORDS

  • How do I change my password?

    Simply login into your account and click the option "Your Account Details". Here you can change your password.

  • How do I change my customer information?

    You can change your customer information at any time by logging into your account and using the navigation options available within your account.

  • I forgot my password. How do I reset it?

    In the event you need to reset your password, use the "FORGOT MY PASSWORD" feature on the login page. You will be sent an email to your registered email address, which includes creating a new password. 

PAYMENTS

  • What happens after I place my order?

    Once your order is complete you will be emailed an order confirmation thats contains your order, shipping and billing details. Please allow several minutes to receive this email. If you have not received your order confirmation, please check your spam folder before contacting us.

  • Why did my credit card payment fail?

    We accept, Visa, Mastercard and Amex cards only. We use third party credit card fraud detection to protect customers from unauthourised purchases. In the event your credit card payment fails, first ensure ALL your billing details are correct. If the payment still contunes to fail, please wait 30 minutes before trying again in the unlikely event the payment gateway system is down. At this time we do not accpet PayPal payments.

PRIVACY

  • What happens with my details I provide?

    We respect your privacy, and want you to feel comfortable when you interact with our business. We do not sell or trade your personal information gathered online with third parties for their marketing purposes without your consent. All transactions are secured using 128 bit SSL encryption. For full privacy details visit our privacy page.

DELIVERY

  • What should I do if my order hasn't been delivered yet?

    We pride ourselves on fast, reliable delivery. We use several courier companies across Australia to enable you to receive your goods as soon as possible. Please check your tracking number link sent to your regsistered email account when the product was shipped to locate your package.  If you have not received your delivery within 6 business days, please contact us.

  • How can I find my delivery information?

    Please check the email you received when the order was shipped for the delivery address you specified. Alternatively, log in to your account and view your most recent order to determine your delivery details.

  • When will my order ship?

    Place your order by 2pm Mon - Fri and your supplements will be despatched the very same day. You will receive an email which includes your delivery tracking information. If your order is placed AFTER 2pm, on a Saturday, Sunday or public holiday your order will be shipped the next available business day. For full shipping information visit our shipping page here.

  • How do returns or refunds work?

    We want you to love our products and enjoy your shopping experience at www.uprotein.com.au. If you are unhappy with any UPROTEIN product, please contact us via email or phone 1800 250 980 within 14 days of receipt. For full details visit our returns page.

  • When will my order arrive?

    Depending on your location within Australia and the time of your order you can expect your delivery to take between 1-3 business days. Please allow additional time for remote/regional areas.

  • Can I pickup my delivery?

    Unfortunately, we do not offer a pickup facility.  All sales and delivery services are provided via our website.

     

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